How To Recover Lost Sassa Reference Number? 4 Easy Ways

Your lost Sassa reference number becomes a symbol of frustration & confusion just like missing a tracking link in the financial chain.

Based on personal experience I am gonna take you through these four amazing methods which will instantly recover your lost reference number. The good news is they are super easy


The Sassa reference number is a key that is used to track & proceed with your Sassa grant matters like sassa grant appeal, sassa reapplication, Sassa banking details change, and so on.

Whatever you need to do with your application the sassa application Id/ reference number is crucial to have.  

Method 1: Recover Lost SASSA Reference Number Via the Sassa Helpline


Before following these steps let me inform you that I made a mistake when I was trying to get my lost sassa reference number using this method I made a call to the sassa toll-free number using my brother-in-law’s SIM card/phone number & did not receive any assistance.

So I’ll recommend you, use the number or SIM card that is registered with sassa with your name.

Step 1: Open the dial pad in your phone & dial the Sassa helpline number 0800 60 10 11. This is sassa toll-free number so you will not be charged for making a call on it. You will receive an automotive response telling you to press numbers for different sassa services. Press numbers according to your query (sassa lost reference number inquiry)

Step 2: Now sassa agent/representative will be assigned to you so be patient as it can take some minutes depending on several calls.

Step 3: Once Sassa representative is connected to you please explain the whole issue about sassa lost reference number and that you need to retrieve it, and ask for their assistance.

Step 4: Provide relevant details for verification, these can be your ID, Phone number & other details. Cooperate with the sassa representative and provide all details.

Step 5: After this process, a sassa representative will provide you with the Sassa reference number write it in your notebook so you may not forget or lose it next time.

Congratulations! Your sassa reference number is with you now. 

Method:2 Recover Lost Sassa Reference Number Online Via Status Check

This is the most handy & less time-consuming method. Follow below given steps.

Step 1: All you have to do is Sassa status check whether from the Sassa status check page or Sassa official web portal.

Step 2: Navigate to the sassa status check tool & type your 13-digit (with spacing) South African ID & phone number in the required fields & click on the submit button.

Step 3: Along with your Sassa status check results your reference number will be displayed on your screen, note that number & keep it safe.

Great! You are done with getting your lost sassa srd reference number.

Method:3 Retrieve Your Sassa Application ID Via Sassa WhatsApp

Step 1: Unlock your phone & navigate to your WhatsApp app. Add sassa WhatsApp number 082 046 8553 to your contact list

Step 2: Now find that saved number of Sassa & initiate chat by sending a message as “SASSA”.

Step 3: Now you need to respond to prompts. Choose a number or respond accordingly. You may get a response saying you want to retrieve your sassa reference number. Reply with “Yes”.

Step 4: You might be asked to send some details for verification, cooperate by sending all details.

Step 4: Receive your Sassa reference number & keep it safe this time.

There You Go! Now you have your lost sassa reference number

Method:4 Get Your Lost Sassa Reference Number Via USSD

Step 2: Open the dial pad in your phone & type “*120*3210#” and press the call button. 

Step 2: You will receive an automotive response from sassa, follow the prompts & provide details if required or asked in the message. 

Step 3: After confirmation, you will receive your sassa reference number.

See, how simple it is. These were the four most easy methods to find your lost or forgotten sassa reference number. 

Key Takeaways

  • Before using these methods make sure you have enough internet or SIM card network signals. 
  • Always double-check the details you provide in response because one mistake in a single number will destroy the whole process and you will not be able to receive your reference number or application ID
  • If any of the above-given methods don’t work for the first time, don’t panic try it after a few minutes again. 
  • Never try to manipulate sassa as it can lead to legal action against you. 
  • Only use that phone number that is registered with SASSA already. 

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