Ways to Cancel SASSA R370 Grant | Complete Guide

BySiyabonga

The South African Social Security Agency (SASSA) offers financial relief to citizens who face difficult circumstances, including the well-known SRD grant. While the support helps millions, there are times when a beneficiary may need to stop receiving payments. This could happen if you’ve found steady employment, your financial situation has improved, or you no longer meet the requirements.

Knowing how to cancel your SASSA grant correctly is important to avoid future problems such as overpayments or fraud accusations. Below is a complete guide on the different ways to cancel your grant and what to expect once you do.

Is Cancellation Necessary?

Before taking steps, consider why you want to cancel. Some common reasons include:

  • Improved income: If you now earn more than the qualifying threshold, you’re no longer eligible.
  • New opportunities: Receiving other state benefits or applying for certain government jobs may require that you cancel.
  • Avoiding fraud risk: Continuing to claim a grant you no longer qualify for could lead to penalties.
  • Ethical responsibility: By cancelling, you open the opportunity for someone in greater need.

How to Cancel Your SASSA SRD Grant?

There isn’t just one way to cancel. SASSA provides several channels so you can choose what works best:

Ways to Cancel SASSA R370 Grant Complete Guide

Online Cancellation Through SASSA Website

The online method is the quickest and most reliable for SASSA Beneficiaries.

  • Visit the official SASSA online portal.
  • Enter your South African ID number along with the cellphone number used during application.
  • Click “Send PIN” and wait for the one-time password (OTP) via SMS.
  • Type in the OTP to verify your identity.
  • Choose the option to cancel your grant.
  • Confirm your decision by selecting “Yes.”
  • A confirmation message will be sent to your phone once the cancellation is processed.

Cancellation Through WhatsApp

SASSA’s WhatsApp service is a convenient option if you use your phone often.

  • Save the official SASSA WhatsApp number to your contacts.
  • Send a message that says: “Cancel SASSA Grant.”
  • The system will guide you with automated prompts.
  • Provide your ID number and registered cellphone number.
  • Confirm your decision when asked.

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Cancel by Calling the Helpline

The toll-free helpline is best if you want personal assistance.

  • Dial the official SASSA helpline number.
  • Follow the menu instructions until you reach a live agent.
  • Provide your ID number and phone number for verification.
  • Ask the agent to cancel your grant on your behalf.
  • Confirm all details before ending the call.

Cancellation through Email

If you prefer a paper trail, email works well.

  1. Open your email and create a new message addressed to the official SASSA grant enquiries email.
  2. Use the subject line: Request to Cancel SASSA Grant.
  3. In your message, include:
    • Full name
    • ID number
    • Registered cellphone number
    • Reason for cancellation
  4. Send the email and wait for a confirmation reply.

This method may take longer than online or WhatsApp cancellation but provides written proof of your request.

Cancel in Person at a SASSA Office

If you no longer use your registered phone number or don’t have internet access, visiting a SASSA branch is the best choice.

  • Take along your valid South African ID.
  • Explain to the staff that you want to cancel your grant.
  • If your details need updating first, they will assist you before processing the cancellation.
  • You will be asked to confirm your decision and then receive confirmation.

What Happens After Cancellation?

Once your grant is cancelled:

  • Monthly payments will stop immediately after processing.
  • You’ll no longer appear on the list of active beneficiaries.
  • Cancelling helps prevent accidental overpayments and possible fraud investigations.
  • You may also improve eligibility for jobs or other benefits where income support grants are not allowed.

Can a Cancelled Grant Be Reinstated?

A cancelled SASSA grant can be reinstated if your circumstances change and you once again need financial support. To do this, you can visit the www.sassa.gov.za and select the “Reinstate Application” option. You will be asked to enter your ID number and registered cellphone number, after which you’ll receive a one-time PIN (OTP) to confirm your request. Once verified, you can finalize the reinstatement process. If you prefer in-person assistance, you also have the option to visit a nearby SASSA office, where staff will guide you through the steps.

FAQs

Yes, by visiting a SASSA office in person.

Yes, especially for email or in-person requests.

Double-check that your registered number is correct, then try again. If it still fails, use WhatsApp or call the helpline.

You will get an SMS confirmation. If you don’t receive one after a week, follow up with SASSA.